© 2020 The Tailored Hair Collection, LLC

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Text Only +1 419 745 9164

Monday--Saturday 9:30am--6:00pm

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FAQs

Are you currently taking appointments?

Yes, we are taking appointments in Charlotte, NC.

This will be my first wig, what kind should I get?

We recommend first time wig wearers to get a lace closure wig. Lace closure wigs are low in maintenance, do not require adhesive and can be removed daily.

How long does a frontal/closure install last?

Depending on how well you manage your hair, a frontal with adhesive can last for up to two weeks before needing maintenance. A closure without adhesive can last for up to one month before needing maintenance. Oily skin, sweating and poor maintenance can lessen this time frame. If you are looking for a longer lasting install choose a closure.

How long does it take to receive an order I placed?

If you ordered hair, products or apparel your order will be ready within one week. If your ordered a custom wig your order will be ready within two weeks. Once your order is ready we will contact you for pick up or email your tracking number. Shipping takes two to three days. Your signature will be required to receive your package. We are not responsible for your package after it is with the post office carrier. Please track your package.

 

Can I bring my own wig/ hair to get installed?

No, we do not install or work with wigs/ hair that is not from TTHC. Everything must be purchased from The Tailored Hair Collection.

 

Terms & Conditions 

Appointments are bookable up to 48 hours in advance of the desired date and time to be serviced. 

 

During the booking process, you will be required to pay a $20 non-refundable deposit that will be reflected in the service price balance. 

 

If you have to reschedule for any reason you can transfer your deposit once to a new appointment. However, It must be within one month of your previously scheduled appointment or the deposit is no longer valid.

 

For record keeping and promotional purposes your hair may be photographed and/or filmed during your appointment.

Refunds & Return Policy 

You have up to 24 hours after receiving an order to contact us with any concerns. Please understand that exceeding this time limit and altering the order in any way will void this term.

There are absolutely no refunds or exchanges permitted at The Tailored Hair Collection, LLC. If you choose to proceed and submit an order you signify your acknowledgement of this policy and you agree not to file a dispute or chargeback for your purchase. Thank you for your cooperation.