PRODUCT DISCLAIMER

At The Tailored Hair Collection, we use only high quality, natural ingredients in our formulations. All items are sealed with shrink wrap or secure caps to protect against contamination and maintain product integrity. Due to the loose, natural consistency of carrier oils like grapeseed and castor oil, minor leakage within sealed packaging may occasionally occur during transit. This does not affect the quality or safety of the oils. Essential oils should always be diluted with a carrier oil before topical use and are intended for external use only. We recommend performing a patch test before use and discontinuing use if irritation occurs. Our products have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or condition.

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Our hair is 100% human, ethically collected from a range of donors and sourced through reputable East Asian vendors who specialize in producing high quality extensions. While our extensions may be labeled "Brazilian" or "Indian" to describe the look and feel, these are commonly used industry terms and do not reflect the actual origin. Each bundle contains approximately 100 grams of hair, and because the hair is in its natural, raw state, slight variations in color and texture between strands are to be expected. We thoroughly inspect every bundle before packaging to ensure it meets our quality standards. Any visible gray or blonde hairs, as well as thread or lint from the wefting process, are carefully removed to the best of our ability. These minor imperfections are normal when working with authentic, unprocessed hair. Click Here for expert care tips that will help you keep your extensions soft, healthy, and long lasting.

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CUSTOMER NOTICE

The Tailored Hair Collection, LLC delivers all official notices via email and text message using the contact information provided at the time of booking or purchase. If you reach out via social media, we will ask for your full name, email, and phone number to properly assist you and create a contact record. Please ensure your contact details are accurate to receive important updates regarding your order or appointment. Incorrect contact or shipping address information may result in delivery issues or appointment cancellation. 

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You may receive updates, promotions, and important information related to The Tailored Hair Collection, LLC. If you prefer not to receive emails, you may unsubscribe at any time, and we will delete your contact profile from our system. For any concerns related to your order, appointment, or consultation, please submit a form on our Contact Us page. We are committed to following up in a timely manner.​

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SERVICE AGREEMENT

Please ensure your name, phone number, and email address is correctly entered on the booking form. If we are unable to contact you due to incorrect or fake contact information, your appointment will be canceled. All services are held in Chesapeake, VA and are provided by Tai'Lor, owner of The Tailored Hair Collection, LLC. She specializes in healthy natural hair care and has been licensed since 2019.

 

Appointments are reserved for women only, and are provided in a private setting for your comfort. You will receive a confirmation text 24 hours before your appointment with the address and arrival instructions. If you arrive early for your appointment, please note that we typically begin at the scheduled time. For the privacy and safety of our business, no one other than the person receiving the scheduled service is permitted at the appointment. You may not share the service address or bring guests unless previously approved. Any violation of this policy will result in canceled services with no refund. Please ensure that your payment is either made in advance or that you have the required funds readily available in your possession (cash or via cash app $TheTailoredHairCo) before arriving to your appointment.

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Deposits are non refundable, but they are transferable if you need to reschedule. We understand that things happen—just contact us at least 24 hours in advance to move your appointment within one month of the original date. For all hair extension services where The Tailored Hair Collection, LLC is providing the hair, a 50% non refundable deposit of the total service price is required. After booking, we will reach out to confirm your desired style and collect the deposit to ensure we have everything ready for your appointment. If at any time you are unsatisfied with your style, please let us know during your visit so we can make necessary adjustments. We want you to feel comfortable and confident during your appointment.​

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ORDER SUPPORT

The Tailored Hair Collection, LLC has a 99.9% successful delivery rate. We take great care to ensure all items are securely and properly packed before shipping. Once your order is shipped, the tracking information will be sent to the email you provided during checkout. Pickup in Chesapeake, VA is available only for in stock hair extensions and must be requested in the “Add A Note” box at checkout. If your order qualifies for local pickup, we will contact you with pickup instructions, including location and timeframe.  Click here to learn more about shipping and processing times.

 

In the rare event that your package is lost or arrives damaged, please submit a form on our Contact Us page within 48 hours of the delivery date. Be sure to include your name, order number, and clear photos of any damage. While we are not responsible for incidents that occur in transit, we’re happy to assist and may offer a discount toward your next order. 

 

Insurance coverage is provided through the shipping carrier in the event of loss during transit, damage, or missing contents, with a maximum liability of $100.00. Please note that this coverage does not apply once the package is marked as delivered by the carrier. We have no control over how quickly the shipping carrier will process your claim. Approval is entirely at the discretion of UPS or USPS. If you believe your package was lost or damaged, you may file a claim directly with the appropriate shipping carrier:

• UPS Claims   https://www.ups.com/us/en/support/file-a-claim

• USPS Claims   https://www.usps.com/help/claims.htm

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PURCHASE TERMS

The Tailored Hair Collection, LLC does not accept returns, exchanges, or offer monetary refunds for products or services. By completing your purchase or booking an appointment, you confirm that you are authorized to make the transaction and agree not to dispute the charge or request a chargeback through your financial institution or third party payment processor. Chargebacks and payment disputes will be treated as policy violations and will result in refusal of future services or orders.

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If you experience an issue with your order or service, please submit a form on our Contact Us page within 48 hours of receiving your package or completing your appointment. We are committed to addressing concerns in a fair, respectful, and professional manner.

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CONDUCT GUIDELINES

The Tailored Hair Collection, LLC reserves the right to block or remove any content or communication it deems, at its sole discretion, to be: (a) abusive, defamatory, or obscene; (b) fraudulent, deceptive, or misleading; (c) in violation of any copyright, trademark, or other intellectual property rights; or (d) offensive or otherwise inappropriate.

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Harassment of The Tailored Hair Collection, LLC—whether through this website, email, text message, or social media—is strictly prohibited. Impersonating The Tailored Hair Collection, LLC or any of its affiliates, including but not limited to the owner, employees, clients, or site visitors, is also forbidden.

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You may not distribute or publish any content related to The Tailored Hair Collection, LLC that is libelous, defamatory, obscene, threatening, invasive of privacy, abusive, unlawful, or that could incite criminal activity. Additionally, uploading commercial content to this site or using The Tailored Hair Collection, LLC’s name to solicit participation in other commercial platforms or services is not permitted.

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MEDIA CONSENT

Customers may leave reviews via text, social media, email, or by submitting directly through our website. All reviews featured are from real clients and reflect authentic experiences with The Tailored Hair Collection, LLC.

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By submitting a review, photo, or video to us through any platform, you grant The Tailored Hair Collection, LLC permission to use your content for marketing, promotional, and testimonial purposes, including on our website, social media, and print materials. This includes any photos you upload, tag us in, or send to us directly. If you'd prefer we don’t share your content publicly, please let us know when submitting.

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INTELLECTUAL PROPERTY​

All content on this website—including but not limited to text, images, graphics, videos, logos, and code—is protected under United States and international copyright laws as a collective work and is the sole property of The Tailored Hair Collection, LLC. Use of this content, including but not limited to reproduction, redistribution, modification, public display, or transmission—is strictly prohibited without prior written consent from The Tailored Hair Collection, LLC. You agree not to alter or remove any copyright, trademark, or proprietary notices from materials downloaded or printed from this site. 

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All trademarks, service marks, and trade names, including but not limited to Tailored Hair, used on this site are trademarks or registered trademarks of The Tailored Hair Collection, LLC. Unauthorized use of any of these marks is strictly prohibited and may violate trademark laws.

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ACCURACY DISCLAIMER

At The Tailored Hair Collection, LLC, we take pride in providing accurate and up to date information across our website, including pricing, product details, and blog content. However, occasional errors or omissions may occur. If a pricing or content error affects an order you’ve placed, we will promptly contact you to explain the issue and provide options such as order adjustment or cancellation with a full refund if applicable.

 

We reserve the right to correct any inaccuracies—including typographical errors, pricing mistakes, or incomplete information—at any time, without prior notice. This includes updates to product listings, service descriptions, promotions, and educational content. All blog posts and informational email content provided by The Tailored Hair Collection, LLC are for educational purposes only and should not be considered medical, legal, or professional advice.​

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DATA PRIVACY

At The Tailored Hair Collection, LLC, we value your privacy. We will never sell, share, or disclose your personal information to third parties without your consent, except as required by law or necessary to complete your order (e.g., shipping services). All customer details—including names, addresses, emails, and payment information—are kept strictly confidential and used solely for communication, service delivery, and business related updates you choose to receive.

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LIABILITY DISCLAIMER

The Tailored Hair Collection, LLC shall not be held liable for any special, incidental, or consequential damages resulting from the use or performance of any services or products sold on this site. All wigs, hair extensions, and products sold by The Tailored Hair Collection, LLC are provided as is without any warranties, express or implied. You release and hold harmless The Tailored Hair Collection, LLC, its owner, and staff from any and all liability for injury, allergic reaction, or dissatisfaction that may arise from the use of our products or services. You understand that results may vary depending on individual hair and scalp conditions, and you agree to follow any aftercare instructions provided. By proceeding with a service or purchase, you confirm that you have read and understand this waiver and voluntarily accept its terms.

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We prioritize the comfort and safety of both our clients and our staff. If, at any point, we feel that we are unable to perform a service safely—or if you express discomfort during your appointment—we reserve the right to pause, stop, or refuse service at our discretion. Similarly, we may decline or cancel orders or appointments if necessary, including in situations where accurate contact information is not provided or where we cannot ensure a safe, professional experience.

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​​​INDEMNIFICATION AGREEMENT

You agree to indemnify, defend, and hold harmless The Tailored Hair Collection, LLC, its owner, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to your use or misuse of our products or services, your breach of these terms and conditions, or your violation of any law or the rights of a third party.

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GOVERNING LAW

Failure by The Tailored Hair Collection, LLC to enforce any part of these terms does not waive the right to enforce them later. The Tailored Hair Collection, LLC reserves the right to transfer or assign its responsibilities and rights under this agreement to another party at any time without prior notice.

 

Your use of this site shall be governed in all respects by the laws of the Commonwealth of Virginia, U.S.A., without regard to conflict of law principles, and not by the 1980 U.N. Convention on Contracts for the International Sale of Goods. By using this site, you agree that any legal proceeding arising out of or related to your use of the site—including but not limited to the purchase of products or services from The Tailored Hair Collection, LLC—shall be brought exclusively in the state or federal courts located in Norfolk County, Virginia. Any claims related to product issues, service concerns, or transactions made through The Tailored Hair Collection, LLC must be submitted within 30 days of the delivery or service date. ​​​​